Adaptive learning involves using knowledge to solve specific problems based on existing assumptions, and often based on what has worked in the past.

A broad term describing the field of developing computer programmes to simulate human thought processes and behaviors

A business model developed by Kaplan and Norton as a tool to measure organizational performance against both short and long-term goals. The balanced scorecard is designed to focus managers' attention on those factors that most help the business strategy and so alongside financial measures, it adds measures for customers, internal processes and employee learning. Some organizations have used the balanced scorecard model in setting and measuring knowledge management strategies.

The practice of comparing the performance of your organization, department or function against the performance of 'the best' - whether they be other organizations, industry standards or internal departments. The aim is to look at how well you are doing compared to others in the same field or industry, and to learn from their best practices as a basis for improving your own.

A process or methodology that has been proven to work well and produce good results, and is therefore recommended as a model.

A term sometimes used in knowledge management to describe the process of enhancing an organization’s ability to implement knowledge management principles and practices.

A person who proactively promotes something with the aim of persuading others of its benefits.

A senior position with strategic responsibility for information management and information technology.

A senior position with strategic responsibility for knowledge management.

A one-to-one relationship that aims to bring about individual learning and performance improvement, usually focusing on achieving predefined objectives within a specific time period. The role of the coach is to create a supportive environment in which to challenge and develop the critical thinking skills, ideas and behaviours of the person being coached, so that they might reach their full potentia

A generic term that simply means teamwork or a group effort. It also has a more specific meaning in knowledge management, where it is often used to describe close working relationships involving the sharing of knowledge.

Networks of people who work on similar processes or in similar disciplines, and who come together to develop and share their knowledge in that field for the benefit of both themselves and their organization(s). They may be created formally or informally, and they can interact online or in person

A widely used term in the private sector to describe something that differentiates a company from its competitors in the same industry and makes it more likely to gain profits than the others.

Analysis of a body of content (text) into its key concepts. As well as a method of discerning trends, this technique is used to generate keywords and thesaurus terms to improve subsequent text search and retrieval. The latter result is increasingly achieved through the use of automated classification systems

'Content' in this context generally refers to computer-based information such as the content of a website or a database. Content management is about making sure that content is relevant, up-to-date, accurate, easily accessible, well organized etc, so that quality information is delivered to the user.